Policies & Information

Policies & Information


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Houseboating Info & Policies

  Pick-Up Time Return Time
75 ft Odyssey
75 ft Excursion
65 ft Axiom
62 ft Journey
54 ft Escape
Scheduled by Reservation
Scheduled by Reservation
Scheduled by Reservation
Scheduled by Reservation
Scheduled by Reservation
3:00 pm
3:00 pm
3:00 pm
3:00 pm
3:00 pm
59 ft Wanderer
59 ft Discovery XL
50 ft Nomad

48 ft Navigator
53 ft Adventurer
46 ft Voyager
46 ft Expedition
Scheduled by Reservation
Scheduled by Reservation
Scheduled by Reservation
Scheduled by Reservation
Scheduled by Reservation
Scheduled by Reservation
Scheduled by Reservation
3:30 pm
3:30 pm
3:30 pm
3:30 pm
3:30 pm
3:30 pm
3:30 pm
Please Note:
You must have your boat fueled, unloaded, and ready to turn-in by the return time.
Primary renter/captain must be at least 18 years old with a valid driver's license to check-in and to pick-up houseboat.
Wahweap Marina, AZ - Phoenix Time (PDT/MST depending on time of year)
Bullfrog Marina, UT - Mountain Time

Houseboat Service Fee: $99 per houseboat trip. The houseboat service fee is charged to cover the following items; 

  • The pumping of the gray and black water holding tanks
  • The filling of the fresh water tanks
  • The coiling and securement of all anchors and lines
  • The replacement of cleaning supplies, boat chemicals, and trashcan liners
  • The removal of all sand and debris from the boat
  • The cleaning of all floors, windows, and counters
  • The laundering of all linens, blankets and towels

Payment Policy: Fuel rental fee included taxes and fees is due at time of booking.

Cancellation Policy: Cancellations will be accepted in writing only and a service fee will apply. If you need to cancel your reservation you may email LakePowell-CustomerService@Aramark.com with Houseboat Reservation Cancellation in the subject line. The date the email is received will be the day used to calculate service fees. You may also submit cancellations via US Postal Service to 2850 E. Camelback Rd, Ste 240, Phoenix, AZ 85016 and mark the envelope “Houseboat Cancellation”. The date the envelope is postmarked will be the date used to calculate the service fees.

Cancellation Service Fees will be a percentage of rental rate without taxes and fees. 

Cancellation Date Service Fee:

Booking Date to 90 Days Prior to Departure 10%
89-60 Days Prior to Departure 20%
59-45 Days Prior to Departure 50%
44 Days Prior to Departure 100%

Change Policy: Houseboat reservation changes are subject to change fees. All reservation changes are subject to current rates and availability, and may result in a higher reservation value.

Houseboat Protection Plan / Travel InsuranceWe want your vacation to be worry and hassle-free. We strongly suggest the purchase of travel insurance to protect yourselves and your vacation investment. You may contact Travel Guard directly at www.travelguard.com or call them at 1-800-826-4919.

Waiver of Liability: Damage waiver is available for an additional fee, which varies by boat size. Contact marina for details.

Damage DepositA refundable damage deposit is due at 45 days prior to arrival. The deposit will be refunded upon return of the boat with no damage. For your convenience we will automatically charge the credit card used to pay for the reservation unless you call 888.896.3829 to change credit card information. 

Houseboat Damage Deposit
75 ft Odyssey
75 ft Excursion
65 ft Axiom
$2,000
$2,000
$2,000
62 ft Journey
54 ft Escape
59 ft Wanderer
59 ft Discover XL
$1,000
$1,000
$1,000
$1,000
48 ft Navigator
50 ft Nomad

53 ft Adventurer
46 ft Voyager
46 ft Expedition
$600
$600
$600
$600
$600

Pet Policy:

  • Pets are not allowed on the  Odyssey, Axiom, Journey, or Wanderer houseboats. 
  • Excursion & Escape - Pets allowed for additional fee of $250 per pet paid at check-in. Fee is non refundable. 
  • Discovery XL, Navigator, Adventurer, Voyager, and Expedition - Pets are permitted for an additional $10 fee per pet, per day, paid at time of check-in. Fee is non refundable. 

Smoking: Lake Powell Resorts & Marinas houseboats feature smoke free interiors. Ashtrays are provided for those guests who wish to smoke outside the cabin. Guests are encouraged to use the ashtrays rather than dispose of debris in the lake or on the shore.


Lodging Info & Policies

Check-In: 4:00 pm
Check-Out: 11:00 am

Payment Policy: The first night stay is due at time of booking. Remaining balance is due at time of check-out. All rates are based on double occupancy. Additional adults over double occupancy are at an additional nightly fee. 

Cancellation Policy: Cancellations made less than 24 hours prior to arrival will forfeit full deposit. Cancellation policies vary with promotional rates. Guests who have booked a promotional offer or package, please review below:

  • Advance Purchase Rate: Non-Refundable
  • Intro to Houseboating: Cancellations made less than 72 hours prior to arrival will forfeit deposit. 
  • Senior & AAA Discounts: Cancellations made less than 72 hours prior to arrival will forfeit deposit. 
  • Lodge & Powerboat, Lodge & Rafting, Lodge & Boat Tour: Cancellations made less than 7 days prior to arrival will forfeit deposit. 

Pet Policy: Pets are allowed in Traditional Rooms only with a $20.00 non-refundable fee required per pet, per night. This fee is collected at check in. Excessive cleaning fee of $250.00 will be applied for any rooms that require deodorizing for cigarette/cigar smoke, or excessive pet cleaning, or professional carpet cleaning. Pets must be on a leash at all times when outside the room. Pets should not be left unattended or tied up outside on patio or balcony. Housekeepers will not clean the room if pet is left inside unattended.

Smoking Policy: Smoking is not permitted in any lodge room or building. 

Taxes & Fees: Utility Pass-Through Fee & Infrastructure Program Development Fee - All lodging, tour, houseboat, and watercraft reservations are subject to local, state, and federal taxation... in addition to a nominal daily Utility Pass-Through Fee (Energy) and Infrastructure Program Development Fee.


Camping Info & Policies

  Check-In Time Check-Out Time
Wahweap RV Campground 12:00 pm 11:00 am
Bullfrog RV Campground 1:00 pm 11:00 am
Halls Crossing RV Campground 1:00 pm 11:00 am
*Please Note: camping registration is required for all campers. Check-in at the Lake Powell Resort Front Desk for site assignment.
*Halls Crossing RV Campground check-in is at the Village Store. Tent campground check-in is at the campground. 

PaymentThe first night stay is due at time of booking.  Remaining balance is due at time of check-in. 

Cancellation: Reservation cancel policies are rate specific and can be viewed by clicking on the rate name when availability returns. All cancellations made inside of the cancel policy will be forfeit the deposit taken.

PetsPets must be on a leash, under control and not to be left unattended. Pet owners are responsible to pick up after their pets


Powerboat & Water Craft Info & Policies

Payment: Damage deposit is due at time of booking. The full rental fee is due upon arrival. 

Cancellation: Small watercraft must be cancelled 72 hours or more prior to arrival to receive a full refund. The Weekender must be cancelled 14 days or more prior to arrival to receive a full refund. All cancellations inside of aforementioned times will forfeit the deposit paid.

Waiver of Liability: Optional waiver of liability is available upon check-in for an additional fee. 


Boat Tours Info & Policies

Check-In Time: Be sure to arrive in the lobby of Lake Powell Resorts 30 minutes prior to departure. Boarding begins 15 minutes prior to scheduled departure time.

Depart: All boat tours depart from Wahweap Marina at Lake Powell Resort. 

Audio Set: Individual audio sets are included with every tour and are available in English, Spanish, German, French, Italian, Mandarin and Japanese.

Payment: Full payment for tour will be processed at time of booking. 

CancellationTour seats must be cancelled 24 hours prior to tour departure in order to receive a full refund. Cancelling within 24 hours of tour departure will forfeit the value of the tickets. All cruises are subject to cancellation or consolidation by management at 24 hours prior. To confirm your departure please call 24 hours in advance of your booking.

Smoking Policy: Smoking is not permitted while on board. 


Horseshoe Bend Rafting Trips Info & Policies

Check-In Time: Please arrive 1 hour prior to departure time. 

Depart: Wilderness River Adventures - 199 Kaibab Rd. Page, AZ 86040

Payment: Full payment will be processed at time of booking. 

CancellationFull refund minus a $10 per person processing fee for cancellations that meet the following criteria. Cancellations must be made 48 hours before the trip’s scheduled departure. Cancellations made within the 48 hour cancellation window and no-shows are subject to a 100% cancellation fee.

Minimum Passenger PolicyWe do require a 6 full-fare passengers to launch a Half-Day or Full-Day Trip. Should the minimum not be reached, the trip will be cancelled. Anyone already booked for the trip will receive a 100% refund and an opportunity to re-book for another trip. 

Pet Policy: Pets are not allowed on the Glen Canyon Float Trips

Passenger Acknowledgement Waiver: On the day of your scheduled trip, please bring with you the Passenger Acknowledgement Waiver signed. This will help our check-in process move much more efficiently for you and your guests. Passenger Acknowledgement Waiver


Park Entrance Fee

For information regarding park entrance fees and passes, please visit the National Park Service page online at https://www.nps.gov/glca/planyourvisit/basicinfo.htm.